Privacy Policy

1 General Provisions

1.1. This Privacy Policy describes how FUTURIT CENTER SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ collects, uses, and protects personal data of users accessing the website hh-go.com, the Hell & Heaven GO App, and associated applications or chatbots.

1.2. By using the Service, you agree to this Policy's terms. Disagreement requires discontinuing use.

1.3. The Service operates in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable European privacy laws.

2 Data We Collect and How We Use It

2.1. Personal data is collected when users voluntarily register, subscribe, interact with the assistant, or use the Service.

2.2. Collected data types include:

• Name (if provided) and email address
• Travel preferences, location data (with consent), and interests
• Messages, queries, or feedback shared with the assistant

2.3. Data processing purposes include:

• Delivering personalized travel recommendations and responses
• Improving AI models and service quality
• Communicating updates, offers, or support
• Fulfilling legal obligations or lawful requests

3 Legal Basis for Processing

Processing occurs under these legal foundations:

• User consent per Article 6(1)(a) GDPR
• Contract performance or preparatory steps per Article 6(1)(b)
• Legitimate organizational interests per Article 6(1)(f), including service improvement
• Legal compliance per Article 6(1)(c)

4 Data Storage and Security

4.1. User data is stored securely using encrypted systems hosted within the European Union.

4.2. Appropriate technical and organizational safeguards protect data from unauthorized access, alteration, disclosure, or destruction.

4.3. Personal data retention occurs only as long as necessary for stated purposes or legally required.

5 Data Sharing and International Transfers

5.1. Personal data is not sold or rented to third parties.

5.2. Data may be shared with trusted service providers for operational purposes under data processing agreements ensuring GDPR compliance.

5.3. Transfers outside the European Economic Area follow adequate safeguards, including EU Standard Contractual Clauses (SCCs).

6 User Rights

Under GDPR, users possess these rights:

• Access: obtaining personal data copies and processing information
• Rectification: correcting inaccurate or incomplete information
• Erasure: requesting data deletion via "right to be forgotten"
• Processing restriction: limiting data use in specific circumstances
• Data portability: receiving data in structured, commonly used formats
• Objection: opposing processing based on legitimate interest or direct marketing
• Consent withdrawal: withdrawing consent without affecting prior lawful processing

Contact hhgo@futuritcenter.eu to exercise these rights.

Users may also file complaints with their local Data Protection Authority within the EU.

7 Cookies and Tracking Technologies

7.1. The website may use cookies or similar technologies for functionality enhancement and user behavior analysis.

7.2. Browser settings allow managing or disabling cookies. Our Cookie Policy provides additional information.

8 Changes to the Policy

8.1. Updates may occur reflecting operational, legal, or regulatory changes.

8.2. The current version appears on hh-go.com with the update date displayed at the top.

8.3. Continued Service use following updates indicates acceptance of revisions.

9 Contact Information

For privacy inquiries, please contact us: